faq

frequently asked questions

Below, you’ll find our answers to some common questions that we regularly receive. To learn more or ask a question not covered here, please contact us using our online contact form or email us directly at info@chocolatebar.com.

Are Your Products Gluten-Free?

All our products are CERTIFIED GLUTEN-FREE™ by the Gluten-Free Certification Organization.

How Do You Use Palm Oil?

We do not use palm oil as a supplement for cocoa butter in our chocolate itself, nor do we have products in our current portfolio that use palm oil as an ingredient.

Do You Use GMOs in Your Products?

All our products are Non-GMO Project Verified.

Do You Use Cane Sugar in Your Products?

We use 100% Non-GMO Project verified cane sugar in all our products

How Does Your Shared Equipment for Milk and Dark Chocolate Handle Potential Allergen Contamination?

Our dark chocolate bars do not contain dairy ingredients (apart from Rhino -. 72% Natural Dark Chocolate with Hazelnut Toffee and Eagle – 60% Natural Dark Chocolate w/ Caramel and Sea Salt); however, all our products are produced on shared equipment that also processes milk products. Our quality department does everything possible to purge and sanitize the equipment to make it free from allergens such as milk and nuts. However, there is the possibility of trace amounts of allergens on our equipment, so we ask that you use your best judgment in consuming our products. Please let us know if we can provide you with additional information to help you make an informed decision.

Which of Your Products are Vegan?

The majority of our products are vegan. To make it easy to spot our vegan flavors, we have added Vegan Action’s “Certified Vegan” symbol to our chocolate bar wrappers.

Is Your Chocolate Organic?

Our products are not organic. We source our cocoa from small family owned co-ops in West Africa that simply do not have the resources to afford organic certification. We feel confident that our cocoa is grown sustainably with little to no usage of pesticides.

What Does Cocoa Content Mean?

Cocoa content refers to the amount of the chocolate product that is made of the three cacao components – chocolate liquor, cocoa butter and cocoa powder. The percentage of cocoa solids present in the chocolate is a great indicator of a chocolate’s quality and flavor. Chocolates with high cocoa contents possess a richer, more intense flavor. Also, antioxidant health benefits can be found in high cocoa content chocolate. Our milk chocolates have a 48% cocoa content. Our dark chocolates have 60-88% cocoa contents. The cocoa content of each Endangered Species Chocolate product is stated on the wrapper.

My Chocolate Looks Wrong. What’s Going On?

We want your chocolate experience to be nothing less than perfect. If the bar you purchased has a whitish coating and possibly an unappealing surface texture, it may have suffered from a case of chocolate bloom. Bloom is the visual accumulation of sugar crystals on the bar’s surface – caused when the chocolate is subjected to temperature and/or humidity fluctuations. Although bloomed chocolate is safe to ingest, it is not a true taste reflection of the exceptional quality we strive to provide our customers. If your chocolate has bloomed, please contact us today so we can rectify the situation.

Where Do You Source Your Ingredients From?

We are currently using only FairTrade certified cocoa beans from Cote D’Ivoire (the Ivory Coast), West Africa. Our other ingredients are also FairTrade certified where the certification is available.

Do You Offer Samples or Coupons?

We do not mail out samples or coupons. Keep an eye out for promotions at your local retailer. We also invite you to join our e-mail list to receive discount codes for our online store and stay in the know of all things Endangered Species Chocolate.

Does Endangered Species Chocolate Offer Tours?

We are not currently offering tours to the public. Please regularly check our website for additional information on any changes to our tour program status.